Reference

Terms and Conditions That Govern Your Account

Our terms set the ground rules for every account, deposit and withdrawal on ai71 — plain text, no fine-print games. Read them before you fund a wallet through bKash, Nagad or Rocket, because using the account means you accept what is written here.

One account per personCorrect details requiredbKash, Nagad, RocketAvailability per local law
ai71 Terms and Conditions That Govern Your Account
HOW WE APPLY THEM

How We Handle Your Data and Account Security

Rules only mean something if they are applied consistently, so the checks behind these terms are documented rather than improvised. When you log in, an OTP goes to the mobile number registered on your account — a number we do not change on a chat request alone. Wallet verification compares the sender name on your bKash, Nagad or Rocket transfer with the name on the account before funds are released. We keep account records for as long as the law requires and for the period needed to settle any open query, then remove what is no longer needed.

Correcting your details

Ask us to fix a misspelled name, an old mobile number or a mistaken wallet entry. We verify the request against your documents before changing anything, because those details control where your money goes.

Seeing your record

You can request a copy of the account data we hold about you, along with the transaction history attached to your wallet. We answer in writing and explain anything in the record that reads unclearly.

Closing the account

Tell us you want to close and we settle any pending withdrawal first, then mark the account inactive. If you later want to return, the same one-account rule applies and the earlier record is checked again.

Session and device safety

Log out on shared phones, and treat any OTP you did not request as a warning sign — change your password and contact support straight away. We will never call you to ask for a PIN or a one-time code.

TERMS HELP DESK

Where to Ask About Account Rules

If a clause affects a withdrawal you are trying to make, message us before you resend anything — a second transfer while the first is under review is the most common way a wallet check gets tangled. Our Bangladesh support team reads account queries in English and replies through the channel you wrote in on, so keep the ticket thread open rather than starting a new one for the same question.

Live chat from your account Open the chat panel inside your logged-in account wallet and describe the rule you want clarified. Include your registered mobile number and any reference ID from bKash, Nagad or Rocket so the agent can pull up the right record.
Email the terms desk Send longer questions about account eligibility, duplicate-account checks or clause wording to our support email. Quote your account number in the subject line and we will reply in writing, which gives you a record you can keep.
Payment dispute path If a deposit left your wallet but never reached your balance, send the wallet transaction ID and the amount. We trace it against the receiving record before advising on the next step, and we never ask for your PIN.

Questions About Our Terms and Conditions

These are the clause questions our support desk gets most often from account holders across Dhaka and Chattogram. If yours is not here, the live chat panel inside your wallet is the quickest place to get a written answer you can keep.

Yes. Opening an account and placing any wager means you accept the terms as published on this page. If a clause does not sit right with you, stop using the account and contact support before you deposit again.

Duplicate accounts are closed. We link accounts by mobile number, device and wallet name, so a second sign-up with the same bKash, Nagad or Rocket details is usually caught during verification, and balances on the extra account are handled under the closure clause.

You can request a change, but we verify it before applying it. The number controls your OTP and your withdrawal route, so we ask for confirmation rather than switching it on a chat message alone.

Send the request from your registered email or through the in-account chat, and say clearly whether you want a copy of your record or a correction to a specific field. We confirm in writing once it is done.

We publish the updated wording on this page and flag material changes to account holders before they take effect. Continuing to use the account after that date means you accept the revised version.

It does. Access depends on your local law and eligible regions, so confirm that holding an account is permitted where you are before you register or deposit through any wallet.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.