Reference

The Legal Terms Behind Your Wallet

Everything you agree to when you open an account here sits on one page: who can join, how bKash, Nagad and Rocket money moves, and what we do with your details.

Eligibility by regionWallet terms in plain wordsYour details and how we hold themChanges we tell you about
ai71 The Legal Terms Behind Your Wallet
TALK TO SUPPORT

Where to Ask About a Term

If a clause does not make sense, ask before you act on it rather than after. Questions about eligibility, wallet verification or the wording of these terms go to our Bangladesh support desk, and the reply comes from someone who can see your account record and the wallet name on it. Keep the message short: the term you are asking about, your registered bKash, Nagad or Rocket number, and what you want clarified. We stay on the same thread until it is settled.

In-account chat Open chat while you are logged in and we can pull up your account and wallet record straight away, so you are not typing out details we can already see.
Support email Use this when you want a written answer you can keep. Send the term you are questioning plus your registered mobile wallet number, and the reply arrives on the same email chain.
Wallet check desk For deposits held because the wallet name did not match. Have the bKash, Nagad or Rocket transaction ID ready and we can trace the payment against your account.
DATA AND CHANGES

What ai71 Keeps and Who Sees It

Your details are kept for the reasons these terms set out: running your account, confirming wallet ownership, and keeping records where the rules ask us to. Inside the company, access stays with the people handling your account or a payment check. Cookies do the everyday work of keeping you signed in and remembering your language; clear them in your browser and you simply log in again. Security is shared — we send a one-time code at login, and that code stays with you.

What we hold

Your name, phone number, date of birth and the wallet numbers you have funded from or withdrawn to — the set we need to run the account and answer a payment query.

Cookies and sign-in

Cookies keep your session open and remember the language you picked. Blocking them in your browser will not lock you out, but you will sign in again each time.

How long it stays

Account records stay while the account is open, and for the period the applicable rules require after it closes. Anything past that need gets deleted or stripped of your identifiers.

Copies and corrections

Email from the address on your account and say what you want: a copy of your details, or a fix to a name or wallet number that is wrong.

Answers Before You Agree to Them

These are the questions our support desk gets about the terms most often, answered the way we would answer them on chat. If yours is not here, the answer usually depends on where you live and which wallet you use, so message us with both and we will be specific. Nothing below replaces the full terms — it just gets you to the right clause faster.

Access depends on local law and the regions we serve. If the games are not permitted where you are, we cannot take your registration, and we would rather say that up front than hold your money.

Yes. The wallet has to be registered in your name so it matches the account. Deposits sent from somebody else's wallet are held for a check and returned if the names do not line up.

Withdraw what is left to your verified wallet first. Once the account is shut we keep the records the rules require, then remove what we no longer need for that purpose.

They can. When we revise them, the new version goes up on this page and applies from that date. If a change touches your wallet or your access, we tell you inside the account.

Message support from your logged-in account and say what you need — a copy of the data we hold, or a correction to your name or wallet number. We reply on the same thread.

Only where the game or its provider publishes it. Where a studio does not expose that figure, we do not put a number on the page for you, and you can ask support before you play.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.